Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.
Riddhitech, is the finest IVR Services provider in India and it handles all type the business communication activities. Our service drives strategic business solutions that let you connect with your customers the our powerful LeadIVR platform for cooperative communications.
Through our genius, we have made it easy to leverage your business communication service and build your customer growth level. Our IVR solutions and its features, will never let you miss any important business opportunity. Always keep you on the top of your business communication pipeline.
Who Can Use IVR solutions?
IVR solutions can be practically implemented by any industry due to widespread advantages it delivers for the business organization. It is worth noting that industries like real estate have benefited to a great extent as they receive huge number of calls from people all over to know about their current real estate projects. We can setup the IVR system to automate the process in real estate companies. Call centers and BPO's- end to end solutions for setting up your new BPO business and managing existing ones Providers and content aggregators- intelligent solutions to deliver your content to a large audience Travel Services and Hospitality- give precise information to your customers and take your travel services to the next level Retail and Food Service- intelligent customer care service solutions for quick order, order tracking, etc.
Riddhitech has worked with a wide range of companies across different industry verticals and are capable of delivering the best of IVR solutions in a cost effective manner.
Benefits of Using IVR Solutions
- Increased FCR (first contact resolution)
- Increased customer service efficiency
- Increased agent and company efficiency
- Reduced cost on customer support
- Increased professional approach
- Increased customer satisfaction